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Yep, it’s the very last hits and misses of 2017. That manner I hand out some cheeky awards to the agency blogging community – as usually, mistaken for framing. Plus: whiffs galore.
MyPOV: Den rounds up our event season with a review of the UK leg of the Future of Operations within the Robotic Age (FORA) occasion, organized through HfS Research. RPA (Robotics Process Automation) sounds nifty enough. But does it live up to the hype? After immersing with practitioners and analysts, Den concludes:
The HSBC case is the maximum complete and unique instance I’ve visible to date of RPA in movement but with clearly described targets in mind which can be approximately realigning customer service to consumer needs.
As HSBC placed it, this isn’t approximately removing people or forcing customers into botty call middle hell:
There is a sense in which we have forgotten that we’re meant to be supplying a human to human interplay because the herbal manner we assume to get things carried out. So I don’t want to position robots everywhere to replace the human but I need to have gear that helps the call middle agent do a better activity…. Anyone who isn’t always considering robots for a spread of duties is lacking the factor.
You can count on masses of dialogue on this topic in 2018. We’ll be pushing to be used instances at the realistic aspect of AI, automation, and machine getting to know. You understand, the unsexy facet in which organizations (once in a while) get matters executed….
Pier 1 Imports nevertheless considering want for a cell app as proportion price is going off the top of the pier – The vacations aren’t typed to all outlets, especially virtual laggards – as Stuart notes in pungent prose. Sidenote: ping me in case you’re heading to NRF’s Big Show in January and need to chinwag.
Cloud infrastructure companies provide design guidance, but more assistance is wished – Kurt doesn’t suppose cloud companies are doing sufficient to assist agency architects – right here’s why its subjects.
Four matters marketers need to now not do in 2018 – and one they should – Marketers will locate masses of vivid new analytics and hyped up social sentiment toys underneath the tree this yr. Not so rapid, she warns. There’s a data venture that needs looking after first.
Vendor analysis, diginomica fashion. Here are my 3 pinnacle alternatives from our supplier insurance:
How Salesforce Einstein AI makes BI predictive at FinancialForce – Phil explores how a key Salesforce platform associate is putting “Einstein” to work. Making feel of the styles is the rub: “The device getting to know has turned up several predictive styles from the records which might be beneficial for coping with patron attrition. For instance, if a patron has carried out and is the use of custom items that tailor the FinancialForce packages to their enterprise, that’s a sturdy indicator that they’ll renew. On the alternative hand, overdue payment doesn’t correlate to churn — regularly it’s surely a trademark of the scale or complexity of the enterprise.”
Oracle hit as Wall Street’s grasping appetite for cloud cash isn’t sated – Stuart parses a revenue record that doesn’t quite satiate enterprise-clueless fussy traders.
SugarCRM CEO – ignore AI “parlor tricks” and consciousness on people – AI “parlor tricks?” It’s now not every day we discover a dealer throwing bloodless water on AI. Chris found one. Sugar’s CEO: “I’ve been a skeptic around how AI is often placed as this magic generation that’s going to clear up all matters. And in our industry, humans regularly maintain up the concept that customers will talk to a robotic, communicate to the AI, rather than to someone. But I don’t think that’s going to show up – well, it can appear for mundane tasks, and that’s an awesome element as it will take humans far away from matters that don’t upload price, however, I assume we’ve got an extended manner to head earlier than AI is doing people alternative.”
Jon’s grab bag – Den’s got a tonic for people who are caught within the net neutrality bell jar: Net neutrality – the fat lady hasn’t sung. Stuart has a stinging take on pending mega media merger: Mickey Mouse meets Murdoch – media digital disruption simply was given actually.
Through the vacations, if you want a spoil from eggnog overdose and hard “I love this gift – without a doubt I do!” products returns, check out individual quality-of holiday roundups. Den and Derek have published theirs – lots extra to move!
Yep, it’s time for the year cease hits/misses awards, still wrong for framing. Drumroll:
“Best batting average according to blog submit award” – Blogging is less approximately frequency and greater approximately the consider that whenever I click on to your paintings, the effort and first-rate may be bloody apparent:
Stephen O’ Grady – With posts like What’s Scary approximately Amazon Web Services, RedMonk’s Stephen O’Grady is within the winner’s circle once more.
Lora Cecere – Cecere hit the nice balance between volume and great. Strong views and excellent facts, alongside non-public tales, make her a supply chain should study, despite the fact that I’m still now not certain what a delivery chain shaman is. (Trust, But Verify)
Frank Scavo does his thing once in a while; we need to coax him out a bit extra in 2018 (Manufacturing is a big opportunity for cloud ERP).
Phil Fersht – Seems like a weekend of concerns over the future of the service’s enterprise in the face of AI and automation constantly winds Fersht up. The result: a blistering Monday missive (Since when did AI become the task introduction antidote to automation’s activity destruction? Time for an augmented truth take a look at). Just be careful on April Fool’s day; Fersht likes to trick ya.
“Most probably to seem in hits and misses awards”– Based on yet another (extraordinarily) unscientific matter, this year’s winners are Lora Cecere, Phil Fersht, Hank Barnes and of direction, Holger “red shoes at the tarmac” Mueller. And no, appearances inside the “whiffs” segment don’t matter.
“Fresh voice reducing thru the BS” award” – Alas, fresh running a blog voices inside the agency is hard to come back by means of nowadays.
Fintan Ryan – Ryan’s been at RedMonk for some time, now, but this year, I began tracking his paintings more intently. (Voice and the Future of the Platform Companies). Yeah, he got a mention closing yr, however this year he sealed it.
UpperEdge – This organization blog has been around for a while, however, they sure hit their stride in 2017 as an essential voice for clients. In the past, UpperEdge struggled with the balance among blatant service merchandising of their blog content. This year they dug into the perils of negotiations with the mega-vendors extra continuously than everybody. (The Top 10 Internal Issues Impacting Vendor Relations).
And now, let’s supply out some even cheekier honors: